News

In response to the major snow event forecast to begin Monday evening, the South Central Connecticut Regional Water Authority (RWA) is reminding customers to stay safe before, during and after the storm.

“The RWA prepares year-round for storms, and we encourage our customers to be ready, too,” said Jim Flynn, RWA Vice President of Operations. “While storms like the one predicted for Tuesday do not typically cause any disruption to our water delivery system, we are fully prepared and on standby in the event of any unforeseen problems.”

“All of our water treatment and distribution facilities are equipped with backup generators so we can continue to operate the pumps that maintain water pressure in the pipes when regular electrical power is lost,” Flynn said. “Additionally, all RWA vehicles are fueled and ready to use in response to any issue that may occur over the course of the storm.”

The RWA is also a member of the Connecticut Water/Wastewater Agency Response Network, or CTWARN. This network allows Connecticut’s water utilities to share resources in order to quickly and effectively respond to facilities damaged by weather events.

For the safety of employees, RWA office staff will not report to work until 10:00 a.m. on Tuesday, March 13. This includes the business office, the Customer Service Call Center and the Customer Service Walk-In Payment Center located at 90 Sargent Drive in New Haven. Emergency crews and employees responding to service emergencies will continue to be available 24/7. RWA customers can report a water system emergency 24/7 by calling 203-562-4020. RWA officials will also remain available through the company’s Facebook and Twitter accounts, providing updates throughout the storm and responding to any customer questions and concerns.

Although the RWA does everything it can to ensure its customers have reliable, high-quality drinking water before, during and after a storm, RWA officials say it is always a good idea to bottle tap water and store it in advance of a major storm. The Federal Emergency Management Agency recommends storing a minimum of one gallon of water per person per day for at least three days. Families with pets should make sure they store enough water for their animal’s consumption as well.