Regional Water Authority Encourages Customers to Protect Their Pipes from Freezing as Temperatures Plummet

Feb 01, 2023

NEW HAVEN, CT – With cold weather predicted in Connecticut during the next few days, the Regional Water Authority (RWA) has issued a consumer alert with tips to help protect home plumbing from freezing.

“It's important to take precautions to protect your indoor plumbing from the damaging effects of cold temperatures,” explained Jim Hill, Interim Head of Operations at the RWA. “Burst pipes can cause significant damage to your home and disrupt your daily routine.”

Water utilities are responsible for water pipes and service lines that connect to your home at the curb, but not pipes located on your property. The most vulnerable areas include those outside of the home, and water supply lines in unheated areas like basements, attics and kitchen cabinets. Help protect your pipes from potential damage by following these steps:

• Wrap exposed pipes with insulating material. Even newspaper can help in a pinch.
• Eliminate cold air sources near water lines by repairing broken windows, insulating walls, closing off crawl spaces and getting rid of drafts near doors.
• Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
• If your home does not have indoor shut-off valves for your outdoor spigots, winterize them by purchasing insulation kits, also referred to as domes or caps.
• When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe – even a trickle – helps prevent pipes from freezing. A bucket or other container can be kept under the dripping faucet to collect water for later use, such as watering plants, ensuring it does not go to waste.
• Ensure water meter vault covers are not cracked. If the meter is installed outside the home, it is housed inside a covered vault. Check to be sure that the vault cover is secure and protecting the meter from freezing.
• The RWA advises anyone away from home during cold weather to have a friend, relative or neighbor regularly check their property to ensure the heat is working and the pipes have not frozen.

If water stops running in sinks or other faucets, it may be due to frozen pipes. Anyone concerned that their pipes have frozen should immediately stop water service using their home’s main water shut-off valve. Once homeowners turn their water off, they should contact a licensed plumber to thaw the frozen pipes, assess damage and make any necessary repairs. Never use hot water, a torch, or any open flame to thaw a frozen pipe or water meter.

For more tips and information, visit www.rwater.com and follow the RWA’s social media accounts.

About the Regional Water Authority
Trusted since 1849, the South Central Connecticut Regional Water Authority (RWA) is a nonprofit water utility and environmental services company that makes life better for people by providing high-quality water and services to almost 430,000 people in 15 cities and towns throughout Greater New Haven. As a conscious business, the RWA acts as a responsible steward of the environment by protecting the more than 27,000 acres of watershed land it owns and promoting sustainable practices. Our employees work toward our vision of being an innovative water utility that sustains life, strengthens communities, and protects natural resources for future generations. For more information on the RWA, please visit rwater.com.