For Emergencies 24/7, call 203-562-4020
Please note: In April 2025 the RWA will introduce a new customer account platform. As we prepare to cut over, some existing account features may be temporarily unavailable from March 20 until our new system goes live in April. For more information, click here.
Pay Online
PAPERLESS BILLING: Switch to e-Bill to get your RWA bill delivered by email to reduce paper waste. Just sign in, click “Billing and Usage” and select “Paperless Billing.”
Billing preference selection will be temporarily unavailable from March 20 to April 1 as we transition to our new customer platform. We will continue to honor the preferences you have selected, and you will be able to review and update your preferences in the new system after it goes live.
SCHEDULED PAYMENTS: If you use our customer portal to schedule payments, including Autopay automatic payments, you should be aware of the following:
- Payments scheduled via Autopay or our online portal that are dated after March 19 will be canceled as we prepare to launch our new customer platform in April. During this brief period you can make payments by mail, via your bank's online bill payment service, or at our New Haven drop box, 90 Sargent Drive. Please pardon any temporary inconvenience. Click here for more information.
- We will be suspending new Autopay enrollments effective March 1 as we prepare to cut over to our new customer platform. We encourage you to visit after our new system goes live in April to enroll in our new customer portal so you can sign up for paperless billing and set up free online payments. Click here for more information.
Pay by Mail
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
As we prepare to launch our new customer platform in April 2025, we will continue to accept mailed payments. However, during the March 20-April cutover period, they might not post immediately to your account (at no penalty to you). For information, click here.
Pay by Phone
For your convenience, we can process credit, debit and checking/savings payments by phone. To make a payment on your account, please call 203-562-4020 and follow the prompts. Be sure to have your account number handy.
We will temporarily suspend our pay-by-phone system from March 20 to April 1 as we prepare to cut over to our new customer service platform. Mailed payments will still be accepted during this period, and you can also pay via your bank’s online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For information, click here.
Our phone lines will remain open for emergencies.
Many area banks offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
The RWA has agreements with businesses across the region where you can pay your bill in person. For a listing of authorized payment centers, check your water bill or click on the map.
As we prepare to launch our new customer service platform in April 2025, we will continue to accept payments at our walk-in payment locations as usual through March 19.
During the transition period from March 20-April 1, mailed payments will still be accepted, and you can also pay via your bank’s online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For information, click here.
In April, we will announce an expanded network of walk-in payment locations.
Payment Arrangements
We will make every effort to help you pay your water bill. Your water may be shut off if you do not pay the balance forward portion of your bill or if you do not make payment arrangements with us. If you are not able to meet your payment arrangements, please contact our Customer Care team and we will take your special circumstances into account. If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.
Please note: In April 2025 the RWA will introduce a new customer account platform. As we prepare to cut over, some existing account features may be temporarily unavailable from March 20 until our new system goes live in April. For more information, click here.
Pay Online
PAPERLESS BILLING: Switch to e-Bill to get your RWA bill delivered by email to reduce paper waste. Just sign in, click “Billing and Usage” and select “Paperless Billing.”
Billing preference selection will be temporarily unavailable from March 20 to April 1 as we transition to our new customer platform. We will continue to honor the preferences you have selected, and you will be able to review and update your preferences in the new system after it goes live.
SCHEDULED PAYMENTS: If you use our customer portal to schedule payments, including Autopay automatic payments, you should be aware of the following:
- Payments scheduled via Autopay or our online portal that are dated after March 19 will be canceled as we prepare to launch our new customer platform in April. During this brief period you can make payments by mail, via your bank's online bill payment service, or at our New Haven drop box, 90 Sargent Drive. Please pardon any temporary inconvenience. Click here for more information.
- We will be suspending new Autopay enrollments effective March 1 as we prepare to cut over to our new customer platform. We encourage you to visit after our new system goes live in April to enroll in our new customer portal so you can sign up for paperless billing and set up free online payments. Click here for more information.
Pay by Mail
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
As we prepare to launch our new customer platform in April 2025, we will continue to accept mailed payments. However, during the March 20-April cutover period, they might not post immediately to your account (at no penalty to you). For information, click here.
Pay by Phone
For your convenience, we can process credit, debit and checking/savings payments by phone. To make a payment on your account, please call 203-562-4020 and follow the prompts. Be sure to have your account number handy.
We will temporarily suspend our pay-by-phone system from March 20 to April 1 as we prepare to cut over to our new customer service platform. Mailed payments will still be accepted during this period, and you can also pay via your bank’s online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For information, click here.
Our phone lines will remain open for emergencies.
Many area banks offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
The RWA has agreements with businesses across the region where you can pay your bill in person. For a listing of authorized payment centers, check your water bill or click on the map.
As we prepare to launch our new customer service platform in April 2025, we will continue to accept payments at our walk-in payment locations as usual through March 19.
During the transition period from March 20-April 1, mailed payments will still be accepted, and you can also pay via your bank’s online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For information, click here.
In April, we will announce an expanded network of walk-in payment locations.
Payment Arrangements
We will make every effort to help you pay your water bill. Your water may be shut off if you do not pay the balance forward portion of your bill or if you do not make payment arrangements with us. If you are not able to meet your payment arrangements, please contact our Customer Care team and we will take your special circumstances into account. If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.