For Emergencies 24/7, call 203-562-4020
Please note: On April 2, we'll be introducing our new customer account platform. As we complete this transition, some account features may be temporarily unavailable. Please pardon any temporary inconvenience.
For more information, click here.
Pay Online
PAPERLESS BILLING: Billing preference selection will be temporarily unavailable until April 2 as we transition to our new customer platform. We will continue to honor the preferences you previously selected for paper or electronic bills, and you will be able to review and update your preferences in the new system after it goes live.
- We encourage customers to register on our new platform in April and choose paperless billing to reduce hassle and save paper.
SCHEDULED PAYMENTS: If you use our customer portal to schedule payments, including Autopay automatic payments, you should be aware of the following:
- Payments scheduled via Autopay or our online portal that are dated after March 19 have been canceled as we prepare to launch our new customer platform on April 2. During this brief period you can make payments by mail, via your bank's online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For more information, click here.
Pay by Mail
As we prepare to launch our new customer platform on April 2, we will continue to accept mailed payments. However, they might not post immediately to your account (at no penalty to you). For information, click here.
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
Pay by Phone
Our pay-by-phone system is temporarily unavailable until April 2 as we prepare to cut over to our new customer service platform. Our phone lines will remain open for emergencies and urgent customer care issues at 203-562-4020. Many area banks offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
As we prepare to launch our new customer service platform on April 2, walk-in payment will be available at our New Haven drop box, 90 Sargent Drive., 90 Sargent Drive. For information, click here.
In April, we will announce an expanded network of walk-in payment locations.
Payment Arrangements
We will make every effort to help you pay your water bill. Your water may be shut off if you do not pay the balance forward portion of your bill or if you do not make payment arrangements with us. If you are not able to meet your payment arrangements, please contact our Customer Care team and we will take your special circumstances into account. If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.
Please note: On April 2, we'll be introducing our new customer account platform. As we complete this transition, some account features may be temporarily unavailable. Please pardon any temporary inconvenience.
For more information, click here.
Pay Online
PAPERLESS BILLING: Billing preference selection will be temporarily unavailable until April 2 as we transition to our new customer platform. We will continue to honor the preferences you previously selected for paper or electronic bills, and you will be able to review and update your preferences in the new system after it goes live.
- We encourage customers to register on our new platform in April and choose paperless billing to reduce hassle and save paper.
SCHEDULED PAYMENTS: If you use our customer portal to schedule payments, including Autopay automatic payments, you should be aware of the following:
- Payments scheduled via Autopay or our online portal that are dated after March 19 have been canceled as we prepare to launch our new customer platform on April 2. During this brief period you can make payments by mail, via your bank's online bill payment service, or at our New Haven drop box, 90 Sargent Drive. For more information, click here.
Pay by Mail
As we prepare to launch our new customer platform on April 2, we will continue to accept mailed payments. However, they might not post immediately to your account (at no penalty to you). For information, click here.
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
Pay by Phone
Our pay-by-phone system is temporarily unavailable until April 2 as we prepare to cut over to our new customer service platform. Our phone lines will remain open for emergencies and urgent customer care issues at 203-562-4020. Many area banks offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
As we prepare to launch our new customer service platform on April 2, walk-in payment will be available at our New Haven drop box, 90 Sargent Drive., 90 Sargent Drive. For information, click here.
In April, we will announce an expanded network of walk-in payment locations.
Payment Arrangements
We will make every effort to help you pay your water bill. Your water may be shut off if you do not pay the balance forward portion of your bill or if you do not make payment arrangements with us. If you are not able to meet your payment arrangements, please contact our Customer Care team and we will take your special circumstances into account. If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.