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New Customer Platform

Get Ready for Our New Customer Platform

On April 2, the RWA is preparing to launch its new, state-of-the-art customer service experience.
Our new account platform will provide features and tools designed to make interacting with the RWA faster and more convenient. Make payments, set up custom alerts, compare bills, keep tabs on your water usage and more — all with a few taps or clicks. We’re also introducing a redesigned, easier-to-read bill and expanded payment options to suit your lifestyle.

Enhanced Account Features

The first time you log in after our new platform goes live, you’ll notice a new online interface chock-full of new options and features.

Online service scheduling: Scheduling a service appointment will be a snap. No need to pick up the phone. Just log in and choose an available time slot.
Monitor your water usage: Our Water Watch tool will be fully incorporated into our customer portal; no need for a separate login.
Chat: Our new automated chat agent can answer questions like, “What’s my account balance?” or “When was my last payment?”

New Ways to Pay

Debuting at the RWA in April, the Paymentus Instant Payment Network will offer a wide range of payment methods and channels to meet diverse customer preferences. Here are some of the options that will be available:

Major credit and debit cards will be accepted.
You'll be able to make direct bank transfers via ACH and eCheck.
Cash payments will be accepted in person through our expanding network of partners, including Walmart and GreenDot.
Payments will be accepted from popular digital wallets, including Apple Pay, Google Pay and Alexa.

Customized Alerts and Notifications

Set up custom alerts by phone, email or text message.