Water Watch Frequently Asked Questions

FAQs

• What is Water Watch?

  Over the past few years, the RWA installed Advanced Metering Infrastructure (AMI), which has significantly improved meter-reading technology by increasing reliability. This new technology allows residential customers to better understand and control water usage through an online portal called Water Watch.

• What does Water Watch offer to RWA customers?

  Water Watch offers customers the ability to do exactly as the name states – keep a close eye on your usage by providing the information you need to identify consumption issues, like leaking toilets or pipes.

• What can I check with Water Watch?

  Water Watch enables you to identify the times where you consume the most water and detect leaks before they cause any damage to your home or leave you with an extremely high water bill.

• What does the Water Watch portal provide?

  The portal provides graphs that display consumption usage by the year or down to the hour, with overlays of historical averages, temperatures and precipitation, which is just another way for quickly identifying high usage days.

• How far back can I see my water consumption?

  You can see usage up to the day we installed an AMI device on your water meter, or up to 3 years back from today, whichever is most recent.

• Can I set up notifications to let me know when I use an unusually high consumption of water?

  Yes, through the web portal you can set up notifications to alert you when you exceed your normal level of water use.

• How do I create an account to start watching my water use?

  When creating your account, enter your RWA account number, the dollar amount on your last bill and you will be on your way to watching your water use. It’s that simple.

   

• What characters can I use in my password?

  All letters and special characters, with the exception of the percent sign (%), can be used in your Water Watch password.

• How do I login if I forgot my username or password?

  Click on “Can’t sign in?” on the login page and follow the instructions to reset your username or password.

   

• How do I set a threshold to receive notifications when I go above a certain amount of usage?

  Log into your account and go to Settings, click User Profile and then Notifications. Click on “Add Email” to receive email notifications. Click on “Add Mobile Phone Number” to receive text message notifications. To create a new setting, go to the “Threshold Notifications” section and click on “Add Notification.”

• I did not owe anything on my last bill, what amount should I use to register?

  Use the last amount listed in the “Charged” section of your bill. If the bill shows a credit, enter the amount as a negative number (for example: -14.71).

• Can I access Water Watch and see my hourly consumption even if I opted out of AMI?

  No. Hourly consumption requires that you have an AMI device. Please call us at 203-562-4020 and we will be happy to assist.

• What should I do if I see that there is continuous usage that may indicate a leak?

  If you believe you may have a leak, please click this link for tips on how to investigate. Once you have investigated, consider hiring a plumber to address potential leaks.

• What does it mean when I do not see any consumption on the consumption graph?

  This indicates that the AMI device on your meter might be malfunctioning. Call us at 203-562-4020 to schedule an appointment to come and investigate.

• Why does my consumption increase by 5 cubic feet (CF) increments, even when I only use a minimal amount of water?

  Depending on your meter and type of structure, our AMI device can register consumption levels by 1 CF or 5 CFs at a time.

• Why can't I log in using the link in the Water Watch activation email?

  The link in the activation email is for activating your account only, not for accessing Water Watch. After activation, access Water Watch through the RWA's website. Go to RWA Connect and click Water Watch, then click Continue to sign into your account.

• What type of email account works best with Water Watch?

  Most email accounts work with Water Watch. This includes Gmail, Hotmail, Yahoo and email addresses used with Microsoft Outlook. If you have an issue signing up for Water Watch and have not received your activation email, please consider trying a different email account.

• I created an account but I never received an activation email, what should I do now?

  You should receive an activation email within few minutes after you create your account. If you did not receive this email, please check your email's junk folder. If you still do not receive an activation email, try creating a new account using a different email address and a new username. If this does not solve your issue, please contact us.

• Can I group multiple RWA accounts under the same Water Watch account/user?

  Yes. To group your accounts, start by creating one of your accounts and activate it. Log in and go to “Settings” and then “User Profile.” Under the “Accounts” tab, click on “Automatically Link All Accounts”. Wait for all the accounts to load. Refresh your page by using your browser’s refresh button or by clicking on the “F5” button on your keyboard. Under the same tab, click on “Load Details for All Accounts.” This will help display all the addresses for the new linked accounts.

• How can I switch between linked accounts?

  Go to “Settings” and click “User Profile.”  Then, under the “Accounts” tab, click on any of the account numbers. Click “Switch” and wait for it to load. You will be redirected to the selected account.

• I manage multiple accounts but when I click on “Automatically Link All Accounts,” nothing happens, what should I do?

  This usually means that your accounts are not under the same customer name. If you need help grouping your accounts under the same customer name, please contact customer service for assistance.

• Can my username have spaces in it?

  No, your username must be a single word with no spaces.