News

In response to the tropical storm forecast for today, the Regional Water Authority (RWA) is reminding customers to stay safe before, during and after the storm. Although no water issues are expected, RWA customers are encouraged to sign up for the RWA’s reverse-911 system, CodeRED, which is used throughout the year to distribute alerts about drinking water service, when warranted.

“The RWA prepares year-round for storms, and we encourage our customers to be ready, too,” said Beth Nesteriak, the RWA’s Executive Vice President and Chief Operating Officer. “Although weather events like Tropical Storm Isaias do not typically cause disruption to our water delivery system, we are fully prepared and on standby in the event of any unforeseen problems.”

“Our water treatment and distribution facilities are equipped with backup generators so we can continue to operate the pumps that maintain water pressure in the pipes when regular electrical power is lost,” Nesteriak said. “Additionally, all RWA vehicles are fueled and ready to use in response to any issue that may occur over the course of the storm.”

RWA customers are encouraged to sign up for CodeRED, the reverse-911 system used by the RWA throughout the year to distribute alerts of any water emergencies. Customers can also enroll in CodeRED by texting “RWA” to “99411.” Customers already enrolled in CodeRED should check to make sure their contact information is up-to-date and that their language preferences are correct.

For the safety of employees, RWA offices will close at 3:00 p.m. today, August 4. This includes the business office and the Customer Service Call Center at 90 Sargent Drive in New Haven. The RWA is also temporarily closing its recreation areas for the safety of recreation program permit holders. Emergency crews and employees responding to service emergencies will continue to be available 24/7. RWA customers can report a water system emergency 24/7 by calling 203-562-4020. RWA officials will also remain available through the company’s social media accounts, providing updates as warranted and responding to any customer questions and concerns.

Although the RWA does everything it can to ensure its customers have reliable, high-quality drinking water before, during and after a storm, RWA officials say it is always a good idea to bottle tap water and store it in advance of a major storm. The Federal Emergency Management Agency recommends storing a minimum of one gallon of water per person per day for at least three days. Families with pets should make sure they store enough water for their animal’s consumption as well.