NEW HAVEN, CT – Beginning January 2022, the Regional Water Authority (RWA) will convert any quarterly water service billing, quarterly PipeSafe billing, and quarterly/semi-annual interior fire suppression billing to a monthly schedule.

Monthly billing will give customers more consistency and predictability in their budget and opportunities to better conserve water. RWA monthly water billing will also align with most other utility bills, making monthly budgets that much simpler to manage. Additionally, monthly billing will provide more frequent and timely information about water usage which will help identify unusual water use more quickly, enabling customers to detect any leaks sooner and identify water conservation opportunities. Early notice of wasted water can allow the community to save money and the environment.

On average, RWA supplies 42.5 million gallons of water a day to a population of approximately 430,000 people in 15 South Central Connecticut municipalities. It takes running four state-of-the-art surface water treatment plants, maintaining over 1,700 miles of underground pipes, managing more than 27,000 acres of watershed land, conducting 110,000 drinking water tests per year, safely operating a myriad of equipment and a team of dedicated, skilled employees working 24/7 to produce and deliver abundant, reliable, affordable high-quality water.

The RWA, is committed to providing reliable, high-quality water at a reasonable cost, and we are dedicated to providing our customers with outstanding customer care. Customers interested in more information about the transition to monthly water bills may visit our website at https://www.rwater.com/customer-care/payment-billing/monthly-billing. Customers with specific billing questions may contact our Customer Care Center via phone at 203-562-4020, between the hours of 8AM and 5PM, Monday through Friday, or email at ask.info@rwater.com.

About the Regional Water Authority

Trusted since 1849, the South Central Connecticut Regional Water Authority (RWA) is a nonprofit corporation that delivers water for life by providing high-quality water and services to almost 430,000 people in 15 cities and towns throughout Greater New Haven. As a conscious business, the RWA acts as a responsible steward of the environment by protecting the more than 27,000 acres of watershed land it owns and promoting sustainable practices. Our more than 270 employees work toward our vision of being an innovative water utility that sustains life, strengthens communities and protects natural resources for future generations. For more information on the RWA, please visit rwater.com.