For Emergencies 24/7, call 203-562-4020
Residential Water Assistance Program
Dollar Energy Fund
It’s easy to take water for granted. At the RWA, we don’t. We understand the value of providing high-quality water service and what it means to our customers on a daily basis. Unfortunately, some individuals and families are at risk of losing service because they can’t pay their water bill. For disadvantaged customers who need assistance, the RWA’s Residential Water Assistance Program can help. To apply, or for more information on qualification requirements, contact the RWA’s program administrator, the Dollar Energy Fund, toll-free at 1-888-282-6816 or 1-800-375-1388 (press 1). Or, call us at 203-562-4020.
Residential Customers
Requirements
- All applicants must provide verification of income.
- The account must be residential: either a single home, multi-family home or apartment that has a separate water meter. Tenants living in a single family dwelling (multi-family or apartment that has a separate water meter) must demonstrate that they are responsible for the water bill – even if the bill is in the landlord's name. Commercial and industrial accounts and apartments with shared utilities are not eligible.
- The bill must be in the applicant's name, and the applicant must currently live at the premises.
Maximum Grant
- The maximum grant amount an applicant may receive is $175.
- Applicants can only receive one grant every 12 months.
Income Guidelines
The total gross household income must be at or below 250 percent of the 2025 Federal Poverty Income Guidelines as shown in the chart below.
| Household Size | 250% Monthly | 250% Yearly |
|---|---|---|
|
1
|
$3,260
|
$39,125
|
|
2
|
$4,406
|
$52,875
|
|
3
|
$5,552
|
$66,625
|
|
4
|
$6,698
|
$80,375
|
|
5
|
$7,844
|
$94,125
|
|
6
|
$8,990
|
$107,875
|
|
7
|
$10,135
|
$121,625
|
|
8
|
$11,281
|
$135,375
|
|
Each additional add
|
$1,146
|
$13,500
|
Commercial and Industrial Customers
Requirements
Businesses can apply for the Residential Water Assistance Program by completing an online application. Applicants will be required to submit a copy of their bill showing that they are a small commercial or industrial account. Applicants must fall under one of the following non-essential business categories:
- Gyms and Recreation Centers
- Indoor Public Amusement
- Restaurants
- Retail
- Salons and Spas
- Theaters
Maximum Grant
- The maximum grant amount an applicant may receive is $175.
- Applicants can only receive one grant every 12 months.
Residential Water Assistance Program
Dollar Energy Fund
It’s easy to take water for granted. At the RWA, we don’t. We understand the value of providing high-quality water service and what it means to our customers on a daily basis. Unfortunately, some individuals and families are at risk of losing service because they can’t pay their water bill. For disadvantaged customers who need assistance, the RWA’s Residential Water Assistance Program can help. To apply, or for more information on qualification requirements, contact the RWA’s program administrator, the Dollar Energy Fund, toll-free at 1-888-282-6816 or 1-800-375-1388 (press 1). Or, call us at 203-562-4020.
Residential Customers
Requirements
- All applicants must provide verification of income.
- The account must be residential: either a single home, multi-family home or apartment that has a separate water meter. Tenants living in a single family dwelling (multi-family or apartment that has a separate water meter) must demonstrate that they are responsible for the water bill – even if the bill is in the landlord's name. Commercial and industrial accounts and apartments with shared utilities are not eligible.
- The bill must be in the applicant's name, and the applicant must currently live at the premises.
Maximum Grant
- The maximum grant amount an applicant may receive is $175.
- Applicants can only receive one grant every 12 months.
Income Guidelines
The total gross household income must be at or below 250 percent of the 2025 Federal Poverty Income Guidelines as shown in the chart below.
| Household Size | 250% Monthly | 250% Yearly |
|---|---|---|
|
1
|
$3,260
|
$39,125
|
|
2
|
$4,406
|
$52,875
|
|
3
|
$5,552
|
$66,625
|
|
4
|
$6,698
|
$80,375
|
|
5
|
$7,844
|
$94,125
|
|
6
|
$8,990
|
$107,875
|
|
7
|
$10,135
|
$121,625
|
|
8
|
$11,281
|
$135,375
|
|
Each additional add
|
$1,146
|
$13,500
|
Commercial and Industrial Customers
Requirements
Businesses can apply for the Residential Water Assistance Program by completing an online application. Applicants will be required to submit a copy of their bill showing that they are a small commercial or industrial account. Applicants must fall under one of the following non-essential business categories:
- Gyms and Recreation Centers
- Indoor Public Amusement
- Restaurants
- Retail
- Salons and Spas
- Theaters
Maximum Grant
- The maximum grant amount an applicant may receive is $175.
- Applicants can only receive one grant every 12 months.