New Customer Platform

Our new customer portal is now live! Please see below for additional information about your new bill and setting up your online account.

Setting Up Your Online Account

To use our customer portal, you’ll need to complete a quick registration, even if you had an account on our previous account portal. (Your old login and password won’t carry over.) You’ll need the Activation Code from your April bill to get started. You may also have received the Activation Code by email at the beginning of April.

The short video below walks you through the process.

Setting Up Your Account: Step-By-Step

Go to the RWA Connect account portal.
Click Sign Up Now. Your old username and password are no longer valid.
Enter your Name, create a Password, then click Next.
Enter your Email and click Next. Check your inbox for the address you provided, then follow the instructions to verify your email address.
Enter your Account Number (Account ID) and the 4-letter Activation Code (Activation Token) found just above the bottom fold on your April bill.

That should do it! Scroll to the bottom of the Account Summary screen to select Paperless Billing and enroll in easy Automatic Payments so you’ll never miss a payment again.

Setting Up Automatic Payments

If you’re an existing Autopay customer or want to set up automatic payments, follow the instructions above to establish your online portal account after April 2.

You can activate Paperless Billing and Automatic Payments in the Account Summary screen. You’ll need to re-enter your bank account or credit/debit card information. (We did not carry this over from the old system to protect your financial information.)

Third-Party Payments

Any payments you make via your bank or another financial service should continue without interruption. Your account number will not change, but we encourage you to check the information on file with your bank to ensure it matches what’s on your bill.