Self-service options

We offer our customers several convenient online options. In order to access these options, you will need your account number and your four-digit personal identification number (PIN). The first time you use these options, your PIN will be the last four digits of your nine-digit account number. You will be prompted to change your PIN to something you can more easily remember.

Your account must be up to date to use self-service options. The system will not accept payment on accounts that are past due.

Pay by mail

For the price of a stamp, you can mail your payment in the handy return envelope that comes with your quarterly bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:

• Don’t staple, tape or attach anything to your bill.
• Don’t send cash. Money can be lost or stolen in the mail. Make your check payable to the Regional Water Authority. Avoid initials and abbreviations. Instead be sure to write the company’s entire name on the check and note your account number in the memo section of the check.
• Include both the payment and bill stub in the return envelope.
• Please allow sufficient time for your payment to be received and credited to your account.

Mail payments to:
Regional Water Authority
P.O. Box 981102
Boston, MA 02298-1102

Pay in person

The Regional Water Authority’s authorized payment agents are conveniently located throughout our service territory. Please pay your bill before the due date to avoid late payment charges or service interruption since the payment may not post until the following business day.

Please follow this link to find a list of locations where you may pay your bill in person. Click here to see a list of payment locations.

Pay by phone

For your convenience, we accept payment using a Visa or MasterCard credit card. To make a payment on your account, please call our customer service department at 203-562-4020 between the hours of 8 a.m. and 6 p.m.

Many area banks offer a pay-by-phone option for paying all your bills, including your water bill. Check with your financial institution for pay-by-phone details.