For Emergencies 24/7, call 203-562-4020
On April 2, 2025, we introduced our new customer account platform, offering new payment options and expanded self-service. Please review the payment options below, as they may have changed.
Pay Online
Our new online customer account portal offers a wide range of convenient payment options. Make an immediate payment, schedule future payments, or set up hassle-free automatic payments.
We accept payments via direct transfer from your bank account, major debit and credit cards, and popular digital wallets such as Apple Pay, Google Pay, Venmo and PayPal. You can even set up cash payments at our network of participating retail locations.
Select paperless billing to avoid the delay and hassle of snail mail and stamps. Your monthly bill will arrive by email.
You can also set up automatic payments to pay your monthly bill and ensure you never miss a payment. We’ll alert you when bills are due, and you can review bill and payment details at your convenience.
For registration information and instructions, click here.
Pay by Mail
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. You can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
Pay by Phone
It’s easy to make a payment using our telephone self-service system. Call us at 203-562-4020 and follow the prompts. Make sure you have your credit/debit card or bank account information handy. Many area banks also offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
You can make in-person payments, including cash, at any of our nationwide network of thousands of Walmart and Green Dot retail locations. Click here to find a location convenient to you. You can also visit our New Haven drop box, 90 Sargent Drive.
Payment Arrangements
Payment is due upon receipt of your water bill, and you have 28 days from the bill date to complete your payment and avoid interest and penalties.
If you need additional time to make a payment, or if you want to pay off a past-due balance in installments, our new customer account portal makes it easy to request payment extensions and payment plans — without the hassle and discomfort of making a call.
- Payment Extension: To ask for additional time to make your payment, register or log in, then click “Make a Request” and select “Payment Issues.” Follow the prompts to submit your request.
- Payment Plan: If you have an unpaid balance and would like to arrange to pay it down in installments, register or log in, then select “Payment Programs” and create a new Payment Plan.
For information about registering for our portal, click here.
You can also contact our Customer Care team to discuss your bill and your options for addressing any balance owed. We will take your special circumstances into account.
Please Note: We will make every effort to help you pay your water bill. However, your water may be shut off if you do not pay the balance forward portion of your bill, or if you do not make a payment arrangement with us.
If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.
On April 2, 2025, we introduced our new customer account platform, offering new payment options and expanded self-service. Please review the payment options below, as they may have changed.
Pay Online
Our new online customer account portal offers a wide range of convenient payment options. Make an immediate payment, schedule future payments, or set up hassle-free automatic payments.
We accept payments via direct transfer from your bank account, major debit and credit cards, and popular digital wallets such as Apple Pay, Google Pay, Venmo and PayPal. You can even set up cash payments at our network of participating retail locations.
Select paperless billing to avoid the delay and hassle of snail mail and stamps. Your monthly bill will arrive by email.
You can also set up automatic payments to pay your monthly bill and ensure you never miss a payment. We’ll alert you when bills are due, and you can review bill and payment details at your convenience.
For registration information and instructions, click here.
Pay by Mail
For the price of a stamp, you can mail your payment in the handy return envelope that comes with your bill. You can help us process your payment accurately and quickly by following these steps:
- Mail payments to Regional Water Authority, P.O. Box 981102, Boston MA 02298-1102.
- Don’t staple, tape or attach anything to your bill.
- Don’t send cash. Money can be lost or stolen in the mail.
- Make your check payable to the Regional Water Authority. Write the company’s entire name on the check and note your account number in the memo section of the check. Include both the payment and bill stub in the return envelope.
Pay by Phone
It’s easy to make a payment using our telephone self-service system. Call us at 203-562-4020 and follow the prompts. Make sure you have your credit/debit card or bank account information handy. Many area banks also offer a pay-by-phone option for bills, including your water bill. Check with your financial institution for pay-by-phone details.
Pay in Person
You can make in-person payments, including cash, at any of our nationwide network of thousands of Walmart and Green Dot retail locations. Click here to find a location convenient to you. You can also visit our New Haven drop box, 90 Sargent Drive.
Payment Arrangements
Payment is due upon receipt of your water bill, and you have 28 days from the bill date to complete your payment and avoid interest and penalties.
If you need additional time to make a payment, or if you want to pay off a past-due balance in installments, our new customer account portal makes it easy to request payment extensions and payment plans — without the hassle and discomfort of making a call.
- Payment Extension: To ask for additional time to make your payment, register or log in, then click “Make a Request” and select “Payment Issues.” Follow the prompts to submit your request.
- Payment Plan: If you have an unpaid balance and would like to arrange to pay it down in installments, register or log in, then select “Payment Programs” and create a new Payment Plan.
For information about registering for our portal, click here.
You can also contact our Customer Care team to discuss your bill and your options for addressing any balance owed. We will take your special circumstances into account.
Please Note: We will make every effort to help you pay your water bill. However, your water may be shut off if you do not pay the balance forward portion of your bill, or if you do not make a payment arrangement with us.
If your service is turned off for non-payment, you must make full payment of the past-due amount, plus a reconnection fee, before service can be restored. Service is normally restored within 24 hours. RWA employees assigned to resume your water service are not permitted to accept bill payments.